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What our clients and nannies say about us

I can’t thank Helen enough – we are a few weeks into working with our nanny and she has exceeded all of our hopes and expectations. I really appreciate the time Helen took to talk through everything and answer so many many questions. 

Jess

Mum, May 2019

Helen was absolutely first class, very supportive, nothing was too much trouble and every question answered.

James

Dad, September 2019

Working with Jessie to find a new nanny has been an absolute pleasure. Her bubbly and positive attitude is great and definitely needed when nanny searching can be such a stressful process! We have been very lucky to find a suitable candidate very quickly and Jessie was a great help in sorting out interview and contract and we are so pleased to have a lovely new Nanny joining our family soon!

Caterina

Mum, October 2019

Helen Mussen was incredible at getting us cover during an immensely difficult time for us. With me having had emergency surgery together with having an ongoing and serious chest infection – we were discharged from hospital with no idea how on EARTH we were going to manage me caring for our children and not being able to lift for 6-8 weeks. We found Happy Families Nannies agency online and saw the excellent reviews. As soon as we dealt with Helen ourselves, we could see why. 

She was very practical – gave us clear guidance and advice of how things worked. She listened very carefully to what we needed (most important to us was that the people were nurturing and caring). We also needed people who were not phased by the unusual brief of having to be working alongside a mother. Not just working on their own with the children. 

Helen put us in touch with four excellent Nannies, who between them, covered pretty much all the time we needed.  When there were the odd blips (where eg one of the Nannies had a forgotten appointment) Helen rang round and managed to get us cover with someone else for pretty much any time there was a blip.

Considering this was not pre-planned cover and Helen had little or no notice – it was astounding how she managed to get something to work in nearly each case.

It was clear from the outset that Helen had interviewed and knew all the Nannies she placed with us. It was not just a case of her sending us their CVs and clearance documents. She genuinely knew these women. This gave us immense confidence.

We are very happy with our dealings with Helen and Happy Families Nannies agency. And would recommend Happy Families Nannies agency to anyone. Helen thank you very much again from all of us!

Mandy

Mum, London, July 2019

We were delighted with service from Steph at Happy Families, after trying various other agencies and our own adverts we were quite worried that we would not find decent childcare cover as our job situations meant that we needed to in a short time period.

In the fortnight before Christmas we were introduced to Steph and quickly she gave us some confidence that she would be able to help. Within a week we were discussing the potential candidates and after meeting Charlotte we knew we had found the right Nanny for us. Since starting with us we are more pleased than ever and Steph has continued her support through hiring process to ensure it all went smoothly. We could not recommend Happy Families more highly.

R&Z

Parents, 2018

From the moment I met Jessie I knew I was in safe hands – she instantly made me feel understood and supported in my sudden hunt for a new nanny.  She took the time to really understand what we were after and the type of person that would fit the best for our family.

She pretty much held my hand during the whole process and made me feel like we were real partners in the process, always giving me honest open feedback and was always available if I needed to chat.  We only interviewed two or three ladies, before finding the right person – a testimony to the fact she took the time to meet and vet all the candidates- only sending us candidates that really matched our requirements and values.

I can not recommend Jessie Dyer highly enough and know she will be there to support us should we need her at all going forward.

Hayley

Mum in Edgware, Sept 2019

We are really impressed with Happy Families – they have made a somewhat terrifying journey of finding a nanny completely worry free and easy. Helen instantly put our minds at rest and her professionalism, friendliness and ability to ascertain what we needed in a nanny was extremely pleasing. And comforting! Thank you very much.

Emily

Mum, September 2019

Thanks to Jessie and Happy Families Nannies I have found my dream job and i can’t be more grateful!.

Jessie was so attentive and really put a massive effort and hard work on my search and found the most suitable family for me in no time, she is attentive, caring and very aproachable. We as nannies think most of the time that reaching out to agencies for a role can be a long and tiring matter but I can say that my experience has change enormously for the better. 

I am so pleased with the treatment and the help and I will recommend Jessie and Happy Families to any nanny looking for a new and exciting role.

Rita

Nanny, May 2019

On 1st February 2019, I was at the end of an era with my previous Nanny role and I was fortunate enough to stumble across Happy Families Nanny agency. 

I was contacted by Jessie Dyer moments after applying for a specific job and she booked me in for an interview that day, she explained how nice the family are and she agreed we would be a great match. After my interview, I was not disappointed and I am really looking forward to starting work with them on 1st March. A very quick and smooth turn over and I thank Jessie for all her hard work, she is fantastic at keeping you informed of any news. Jessie is extremely thorough and puts 100% into making sure you have as much chance as possible to get the job! 

I cannot recommend using Happy Families enough. Many thanks from me xx

Emily

Nanny, January 2019

I have met both Helen and Jessie. Helen who made me feel at ease when I first applied to register with the agency, contacting me straight away for an interview.

I found my new job through Jessie who also made me feel at ease and who was very efficient in her response and keeping in touch with how things were going from the start.  She has a very friendly approachable personality and is very passionate about her job, meeting both families and nannies to ensure a good match.  I would highly recommend Happy Families Nannies as one of the best!!

Joanne

Nanny, July 2019

Steph from Happy Families Nannies was the only agency which made the effort to come and visit me at home and really talk through my requirements.  Although the hours I needed (after school and extra in holidays) are much in demand, she still managed to find suitable candidates for me to choose from.  She was a great help on the phone and was always happy to talk things through.  I would not hesitate to use Happy Families Nannies again or recommend her to my friends.

Victoria

Mum, March 2018

Helen was remarkable in the interest she took in my family, our needs, requirements and preferences.  Each candidate she put forward was spot on – she completely understood the type of person we wanted and the kind of skills they would need to be able to do our job.  Helen’s approach is not to blitz you with CVs and potential candidates but to put forward considered and thoughtful choices who really do fit your requirements – I knew that anyone Helen put forward would be worth seeing. 

Aside from her great skill at assessing both candidates and clients, Helen is SO personable, it really has been a pleasure to work with her.  She offers really sensible advice and perspective and is so helpful and practical in the way she addresses things with you.  She is ever so professional but also so down to earth – I felt I could have really honest and open conversations with her regarding any hesitations or dilemmas I had.  I have never used an agency before and I have been absolutely delighted with my experience with Happy Families – they really go the extra mile for their candidates and clients.

Farah

Mum, North London, January 2018

I would like to say a massive thank you to Steph Neale for her help in finding me a nannying position. Steph was so easy to talk to and very  helpful throughout the process of finding me employment and has continued to offer support and guidance answering any questions or concerns promptly. 

I would totally recommend Steph to anyone looking for a nanny position within her area.

Gayle

Nanny, February 2020

Happy families nannies were an amazing help in finding us our new nanny at quite short notice . Steph came recommended by a friend and she exceeded all of our expectations ! Her professionalism and dedication in finding a nanny that would work with our family was exemplary. Steph was able to understand and listen to our needs and as a result we have the most amazing nanny , who our children just adore . I can’t recommend happy families nannies enough for a personalised and trustworthy service. 

Kate

Mum, February

As we are new to the city, I was nervous about looking for a nanny on our own. Jessie from Happy Families took away all the guess work. 

She took the time to make sure we had a clear understanding of who we were looking for. Every candidate she sent us was qualified and met all our criteria. The search was fast, efficient and even nice because Jessie is so practiced and “on it”. 

We found a nanny we are confident will be amazing! thanks Jessie and Happy Families

Kineret

Mum, Finchley, September 2019

Helen is a brilliant help when finding and placing nannies. I really feel she understands and nothing is ever too much trouble. Can’t recommend her enough!

Tracy S

Mum, Nov 2018

Helen was extremely helpful during our search for a nanny. It was not easy but she understood our needs and was very supportive during the process. I wouldn’t hesitate in recommending Helen and her agency to other parents
Salimah

Mum, April 2019

Steph was lovely from the moment I spoke with her on the phone. She listened to the sort of role I wanted and didn’t push jobs at me that I wasn’t interested in. Steph helped me to negotiate the Ofsted requirements I needed for the job I did choose. I am so thrilled Steph paired me up with the loveliest family and I feel like I have been part of their lives forever. Thank you Steph!
Carolyn

Nanny, January 2019